What to expect during your visit

• Upon arrival, your pet will immediately be triaged; that is, his/her condition will be assessed and vital signs recorded by a Veterinary Technician.
• Our client coordinators will ask you to provide us with your information as well as your pet's.
• You and your pet will then be brought into an exam room where a veterinarian will examine your pet and discuss treatment options.

Is my pet having an emergency?

Your pet needs immediate care if any of the following are seen:

• Labored breathing
• Loss of consciousness
• Repeated vomiting
• Occurrence of both diarrhea and vomiting
• Bleeding of any kind
• Ingestion of household chemicals
• Ingestion of human medication
• Ingestion of any foreign object
• Pain, crying out, discomfort of any kind
• Limping, trauma, injury of any kind
• Weakness, paralysis, loss of ability to walk or stand
• Not eating or drinking for one or more days

What to bring along with your pet...

• Identification - Photo identification is required to complete registration and admit your pet to the hospital.
• Form of payment - The Animal Emergency Clinic requires payment in full at the time of service. Please refer to the next section for accepted methods of payment.
• Any current medications your pet is receiving.
• Any current medical records you have from your veterinarian.

Payments

The Animal Emergency Clinic requires payment in full at the time of service. If your pet requires hospitalization, the doctor will provide an estimate for the cost of services. You will then be required to leave a prepayment equal to the high end of your estimate. In the event that your final bill is less than the amount of the prepayment, the difference will be refunded to you immediately or via check, depending on the payment method used:

• Major credit/debit cards

  We accept all major credit and debit cards bearing the VISA, MasterCard, American Express or Discover logos. Refunds due on prepayments can be refunded immediately to the same card on which the prepayment was left.

• Cash

  Cash is always accepted; however, refunds due on cash prepayments will be made via a company check within 14 business days. This is due to the limited amount of cash kept on the premises.

• CareCredit

  If you want the ability to defer your payments, consider applying for CareCredit. CareCredit is a third-party financing option accepted by many veterinary and human medical facilities. You may apply for CareCredit at The Animal Emergency Clinic or online at http://www.carecredit.com. When asked to search for a provider, search for Puget Sound Veterinary Referral Center. Refunds due on CareCredit prepayments are refunded directly to your CareCredit account.

• Check

  Personal checks are accepted provided they are approved by our check guarantee service. Checks must also have your name and current address imprinted. Third-party checks are not accepted. Refunds due on check prepayments are disbursed via a company check within 14 business days.

• Money orders/cashier checks

  Money orders and cashier checks are accepted; any refund due will be provided via a company check with 14 business days.